Terms of Service

These terms

These terms are the agreement between you and Jack Thompson, trading as Jax Thompson Coaching / EVOLVE (“we”, “us”), covering this website, the EVOLVE app, and any coaching, programme or challenge you buy or join through them.

By creating an account or using the site you accept these terms. If you do not accept them, please do not use the service.

Not medical advice

EVOLVE provides fitness and nutrition coaching. It is not medical care, and nothing in the app, your programme, your plan or any message from your coach is a diagnosis, a treatment, or a substitute for advice from a qualified medical professional.

Speak to your doctor before starting any new training or nutrition programme, and especially if you are pregnant, have an injury, take medication, or have a heart, metabolic or eating-related condition. If something hurts, stop. If you feel unwell, seek medical help.

Any blood test values, calorie targets or health ranges shown in the app are for general information and tracking only. They are not medical results and must not be used to diagnose or treat anything.

You take part at your own risk, and you are responsible for exercising within your own capability.

Who can use EVOLVE

You must be at least 18 years old and able to enter a contract. You must give accurate information about your health and training history — the coaching is built on what you tell us, so leaving something out can make it unsafe.

Your account

• Keep your login details private. Anything done through your account is treated as done by you.
• One account per person. Do not share your login, and do not share paid material with people who have not paid for it.
• Tell us straight away if you think someone else has access to your account.

Payment, renewals and cancellation

• Prices, billing frequency and any minimum term are set out at the point you sign up, and that is what you agree to pay.
• Recurring subscriptions renew automatically until you cancel. You can cancel at any time and you will keep access until the end of the period you have already paid for.
• To cancel or change your plan, email us. We will confirm it in writing.
• Missed payments may pause your access until the account is brought up to date.
• Where you have a legal right to cancel a new purchase within 14 days, that right applies — but if you ask us to start coaching immediately and we do, we may charge for what has already been delivered.
• Beyond that, coaching fees are non-refundable, because the work is delivered as we go. If something has genuinely gone wrong, tell us — we would rather fix it than argue about it.

What we will do

• Provide your programme, nutrition guidance and check-in reviews as described in the package you bought.
• Reply to check-ins and messages within a reasonable time on working days.
• Keep the app available, with the exception of maintenance and issues outside our control.

What we cannot promise

We cannot guarantee a specific result. Any transformation, figure or timescale shown on our website is a real client’s outcome, not a promise of yours — results depend on your consistency, your starting point, your health, your sleep, your stress and plenty else besides.

Our content

The programmes, plans, courses, videos, templates and written material in EVOLVE belong to us. You get a personal, non-transferable licence to use them while your membership is active.

You may not copy, resell, publish or share them, or use them to coach other people, without our written permission.

Your content and the community

Anything you post — photos, logs, comments — stays yours. You give us permission to store and display it inside the app so the service can work.

In the community areas, keep it decent: no abuse, harassment, spam, selling, medical advice to other members, or sharing anyone else’s private information. We can remove content and suspend accounts that break this.

Suspension and ending the agreement

You can close your account at any time. We can suspend or end an account that breaks these terms, does not pay, or behaves abusively toward staff or other members. If we end an account for a reason that is not your fault, we will refund any period you have paid for but not received.

Liability

Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

Subject to that, we are not liable for indirect or consequential losses, and our total liability to you is limited to the amount you paid us in the twelve months before the claim.

Third-party services

EVOLVE connects to services we do not control, such as wearable and nutrition apps, video hosts and booking tools. We are not responsible for their availability or their content, and your use of them is subject to their own terms.

Changes

We may update these terms. The current version is always on this page, with the date it changed. Where a change materially affects you, we will tell you by email before it takes effect.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live elsewhere in the UK, you can also bring a claim in your own local courts.

Contact

Questions about any of this: jaxthompson1997@gmail.com.